Support
Frequently Asked Questions
Find answers to the most common questions about our medicines and services.
- If you miss a dose, take it as soon as you remember unless it’s close to your next scheduled dose. Do not double the dose. For product-specific guidance, review the Patient Information Leaflet or consult your healthcare professional.
- Our manufacturing follows current Good Manufacturing Practice (cGMP). Each batch undergoes identity, purity, potency, and sterility testing as applicable before release.
- Safety varies by product and trimester. Always discuss risks and benefits with your clinician or pharmacist. Refer to the product label’s Pregnancy and Lactation section for details.
- Unless otherwise specified, store at 20–25°C (68–77°F), protect from moisture and light, and keep out of reach of children. Some products require refrigeration; check the label.
- Report suspected adverse events to your healthcare professional and the national pharmacovigilance program. You can also use our Safety Reporting form on the Contact page.
- Yes. Eligible patients may qualify for copay support or free medication through our assistance programs. Visit the Patient Support section for enrollment criteria.